Help Prevent Act!-Microsoft Conflicts In The Futureīecause Microsoft releases updates on an increasing frequency, to reduce risk of compatibility issues in the future, we recommend that you set your Office preferences to receive updates on the deferred channel.
Act! v19.2 Update 2: Thursday, June 29th. Please visit the Act! Download Center to access your update on its release date: Below is the release schedule by Act! version. If you were impacted by the recent Outlook 2016 issue, we’re happy to let you know that Act! has released an update that resolves this issue. 64-bit OS: C:\Program Files (x86)\Act\Act for Windows\ģ) Locate adal.dll, right-click and rename to adal.oldĤ) Open Act!, Outlook and test the integration components which were previously failing Act! Release Updates and Schedules. 32-bit OS: C:\Program Files\Act\Act for Windows\. Solutionįollow the steps below for affected systems or see for more details and additional troubleshooting steps.ġ) Ensure Act! and all Office applications are closed (Outlook, Word, Excel, PowerPoint, etc.)Ģ) Browse to one of the following locations, depending on whether your operating system is 32-bit or 64-bit: Act! and Microsoft are also working for a long-term fix. We know that Act! users rely heavily on the integration between Act! and Outlook and the good news is that there’s a very simple solution to this problem. crashes on startup or you get “ has stopped working”. In Event Viewer, you see “The process was terminated due to an unhandled exception” for the application. The Email System Setup wizard in Act! does not show Outlook as an option. Act! crashes when clicking on an email address. Act! / Outlook Contacts & Calendar synchronization crashes. 
There are multiple symptoms of the problem, including:
You may not have yet received this update, but will later this year. ( To confirm your version, in Outlook, go to File, then Office Account, then About Outlook.) Note that Microsoft does rolling updates of MS Office. This problem is present in Outlook version. Recent updates from Microsoft have caused problems with the Act! integration with Outlook 2016.
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